About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Role

This role sits within Technology & Operations (T&O) and acts as the primary interface between Business, Technology and Operations.

You will serve as the primary point of contact for business technology needs, supporting initiatives across projects, change requests and production issues, while ensuring structured governance, clear communication and effective stakeholder alignment.

This is a business-facing coordination and governance role that supports delivery outcomes through requirement translation, dependency management and decision facilitation across Business, Technology and Operations.

Key Responsibilities

• Serve as the single point of contact for Retail Business on technology related matters, including projects, change requests and production issues
• Advise, anticipate and translate business requirements into end-to-end solution considerations, working closely with multiple in-country and group stakeholders
• Support new projects from initiation and solutioning through smooth transition into delivery teams, ensuring clarity of scope, dependencies and readiness
• Review, prioritise and coordinate change requests (CRs) across Technology and Operations in line with business priorities and governance standards
• Coordinate and facilitate communication during production issues, ensuring Business is kept informed on impact, status and resolution
• Engage stakeholders at appropriate seniority levels to support effective discussions, escalation and decision-making
• Support both Change-the-Bank and Run-the-Bank activities through disciplined governance and structured stakeholder management

What Good Looks Like

In this role, success is demonstrated when:

• Business stakeholders view you as a trusted technology contact who brings structure and clarity to complex initiatives
• Requirements are well-defined and aligned upfront, resulting in smoother handovers into delivery teams and minimal rework
• Change requests are solutioned effectively, with clear visibility of risks, dependencies and impacts
• High priority production issues are handled with calm coordination and clear communication, even under pressure
• Stakeholders across Business, Technology and Operations are aligned, informed and able to make timely decisions
• Issues are escalated early and appropriately, reducing downstream delivery or operational surprises

Who Should Apply

This role is well-suited for you if:

• You have experience operating at the intersection of Business, Technology and Operations in a banking or financial services environment
• You are comfortable influencing without direct authority and working with multiple stakeholders across functions and seniority levels
• You enjoy bringing structure, clarity and governance to complex or ambiguous situations
• You are resilient, organised and able to balance multiple workstreams in a lean, fast-moving environment

Job Requirements

• Bachelor's Degree in Computer Science, Engineering, Information Systems or equivalent
• Minimum 5-10 years of relevant working experience, preferably within the Banking or Financial Services industry, with exposure to complex, cross-functional environments
• Prior experience in technology business partnering, or functional business analysis roles is preferred
• Strong business analysis, requirements translation and process mapping skills, with the ability to structure ambiguous problems and frame clear options
• Working knowledge of SDLC, Agile methodologies and project management frameworks is an advantage
• Proven ability to engage and influence senior stakeholders, facilitating discussions, alignment and decision-making across Business, Technology and Operations
• Strong analytical, written and verbal communication skills, including the ability to synthesise issues and present clear, concise narratives for senior audiences
• Highly self-driven, structured and results-oriented, able to operate effectively in a lean, matrixed organisation

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference