Client Service Officer

Hays Gold Coast, Australia

Posted 4 days ago Permanent Competitive

See job description for details

Build meaningful client relationships in a professional, supportive, and fast-paced environment. Your new company
Join a well-established and growing professional services organisation that provides specialist advice and support to a diverse portfolio of clients. With a strong focus on customer service and long-term client relationships, this business offers a collaborative and professional environment where employees are valued and supported in their growth.

Your new role
As the Client Services Officer, you will be the first point of contact for clients and play a key role in ensuring the smooth day-to-day operation of the office. Supporting a team of advisers and professionals, you will deliver exceptional client service while managing a variety of administrative and coordination responsibilities.Key responsibilities will include:

Managing incoming phone calls, emails, and client enquiries

Greeting clients and coordinating appointments and meetings

Providing administrative support to advisers and senior staff

Preparing client correspondence, documentation, and reports

Maintaining accurate client records and CRM databases

Managing client onboarding and compliance documentation

Coordinating diary management and scheduling appointments

Following up outstanding information and documentation

Liaising with external stakeholders and service providers

Ensuring a high standard of customer service and client experience

Assisting with office administration and general business support duties

What you'll need to succeed
To be successful in this role, you will possess:

Previous experience in a Client Services, Administration, Reception, or Customer Service position

Excellent communication and interpersonal skills

Strong attention to detail and organisational abilities

The ability to prioritise workloads and manage competing deadlines

A proactive and professional approach to client service

Intermediate to advanced Microsoft Office skills

Experience using CRM systems and digital databases

Professional services experience within accounting, financial planning, legal, insurance, or lending environments will be highly regarded.

What you'll get in return

Opportunity to join a reputable and growing organisation

Supportive and collaborative team culture

Ongoing training and career development opportunities

Modern office environment

Competitive salary package

Long-term career stability and progression opportunities

What you need to do now
If you're interested in this role, click 'apply now' or send an updated resume to thasmika.rupnarain@hays.com.au. Furthermore, call Thasmika Rupnarain on (07) 5571 0515 for a confidential discussion.

#3006449

Job ID 3006449

ABOUT COMPANY

Hays Australia

Sydney, Australia

12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you?

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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