Vacancy Name

Business Support Administrator - Watford




Vacancy No

VN2381




Employment Type

Permanent




Duration

N/A




Location City

Watford




Location Country

United Kingdom




Company Description

Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.




Description

This is an exciting opportunity to join a very fast expanding company. Your role as a Business Support Administrator will be reporting to the Area Practice Manager and will be responsible for a wide range of administrational tasks. As the Business Support Manager of a professional service company, you must have strong time management and organisational skills alongside excellent relationship management. This is a varied role and will be suited to someone who has a hands-on approach and enjoys working in a fast-paced evolving environment.




Key Responsibilities

• Manage phone calls, ensuring professional and timely responses.

• Chase clients for required books and records to meet deadlines.

• Oversee scanning, filing, and organisation of documents.

• Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.

• Finalise and distribute accounts and personal tax packs to clients for approval.

• Assist the Hub Credit Controller in resolving debtor queries.

• Process invoices, write-offs, and WIP adjustments.

• Apply for HMRC and Companies House authentication codes.

• Allocate disbursements to clients and manage payments over the phone.

• Process and reconcile office petty cash and handle cheque payments.

• Schedule client appointments and coordinate the safe return of books and records.

• Maintain an inventory of IT equipment, including laptops, issued to team members.

• Order office supplies and manage stationery stock.

• Provide project support to the Area Practice Manager as required.




Key Requirements

• Proven experience in administration and a fast-paced environment.

• Very high level of attention to detail and accuracy.

• Confident communicator with personnel at all levels within the business, both written and verbal.

• Proficient with Microsoft Excel, Word, Outlook etc.

• Excellent time management skills - handling multiple and varied deadlines concurrently.

• Driving licence required due to the location.




Additional Requirements

• Passion for delivering excellent client service and maintaining high standards.

• Strong communication skills (verbal and written) with a confident and approachable demeanour.

• Proficient in Microsoft Office Suite and other IT systems.

• Ability to multitask and prioritise effectively in a fast-paced environment.

• A proactive approach to problem-solving and improving administrative processes.

• Committed to providing outstanding service to both internal and external clients, ensuring a positive and professional experience.

• Strong organisational skills and the ability to manage multiple tasks simultaneously, ensuring deadlines are met without compromising quality.

• Able to work collaboratively within a team, assisting colleagues where needed and contributing to the smooth running of the office.

• High attention to detail, ensuring accuracy in documentation, billing, and other key tasks.




Model

Office Based




Salary

Competitive




Benefits

• Company Pension Scheme

• 25 days of annual leave + bank holidays

• Additional annual leave days from certain levels of seniority

• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum

• Business closure over Christmas*

• Life Assurance x4 annual salary

• Enhanced family leave policies

• Enhanced Company Sick Pay

• Employee Assistance Programme - 24/7 support, free and confidential

• Corporate Discounts Platform



Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

• Critical Illness Cover

• Cash plan

• Cycle to work

• Eye care

• Dental

*subject to exceptions and business needs