Job Description

We're looking for a driven individual to work as a Product Manager within the Current Account Team, focussed on our Overdraft product and reporting to the Senior Product Manager.

This is a fantastic opportunity for someone who wants to build a career in Product Management. It's an exciting time to join a growing team. Current Accounts are at the heart of our Society strategy in delivering fairer, more rewarding products and propositions which help our members to thrive in their day-to-day lives.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you'll be doing

You'll be responsible for our Overdrafts throughout the product lifecycle, ensuring they continue to meet customer needs, support our commercial objectives and operates within our risk and control framework.

Working at the heart of the Overdrafts team, you'll help deliver positive customer outcomes while maintaining a commercially sustainable proposition. You'll be responsible for monitoring and improving end-to-end processes, identifying opportunities for enhancement and implementing changes where needed.

The role involves supporting the delivery of system changes alongside technical teams, assessing and managing any impact on customers, products and business processes. You'll develop and manage product propositions, taking ideas from initial concept through to implementation and delivery.

You'll build and maintain strong relationships across the Society, collaborating with stakeholders to reach consensus, influence decision-making and progress initiatives that support our members and our strategic goals. A key part of the role will be producing high-quality written proposals and recommendations that drive robust decision-making and increase understanding of important business issues.

Using product performance data, customer insight, market research and emerging industry trends, you'll help shape product strategy and deliver key commercial objectives. You'll also work closely with colleagues across Communications, Digital, Operations, Retail and Risk to investigate incidents, issues and complaints, ensuring effective solutions are implemented and customer outcomes remain at the forefront of everything we do.

About you

The minimum requirements for this role are:

• Product management experience within the Financial Services or Insurance industry
• Knowledge of current accounts or unsecured lending products such as credit cards or personal loans
• Can demonstrate understanding of not only the customer but impacts on commercials, risk and operations
• A collaborative leader who is analytical, creative, confident, a good communicator with the ability to lead people on an indirect basis
• Possess strong influencing and collaboration skills, building relationships with stakeholders across the Society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.