Job Description

• To handle a mixture of high and low value Engineering


• Investigations may be UK based or overseas.


• Maintain and enhance business connections.

• Receiving and acknowledging new claims.


• Market for existing and new business lines.


• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants' representatives, Insurers, Re-insurers, Captives and retained Experts.


• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.


• Visiting sites, interviewing witnesses and preparation of witness statements.


• Instructing and controlling forensic scientists and other experts as appropriate.


• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.


• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.


• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.


• Maintain awareness of Business Continuity programme and role within it.

• Work both externally and internally assessing Engineering claims, and adjusting where appropriate.


• Calculating and agreeing settlement of claims, and preparing final reports.


• Ensures all activities and decisions improve the service provided for clients.


• Builds trust and respect by keeping to the commitments made.


• Can convey a message across in one to one situations in a way which is understood.


• Shares information, knowledge and experience freely with others.


• Seeks feedback and invests time in their own self development both technically and behaviourally.


• Strong communication skills both written and verbal.


• Excellent customer service, organisational & communication skills.


• A recognised Mechanical and/or Electrical Engineering qualification.


• A willingness to achieve industry qualifications

• Customer focused.


• Quality focused role - providing quality service to both internal and external customers.


• Team focused - working with colleagues throughout the business.


• Reactive - responding to daily workloads as dictated by customer requirements.


• Proactive - making sure KPIs and SLAs are met.


• Handle and co-ordinate complaints and compliments.


• Achievement of targets.


• Competent use of technology.

• Ability to work on own initiative.


• Ability to demonstrate attention to detail.


• Ability to work as an individual and as part of a team.


• Excellent customer service and communication skills.


• A positive attitude and a proactive approach to solving problems.


• Able to co-ordinate a variety of actions concurrently.


• Ability to work to given targets.


• Work both externally and internally assessing Engineering claims, and adjusting where appropriate.


• Calculating and agreeing settlement of claims, and preparing final reports.