Vacancy details




Job Profile



Lockton - Experienced Professional




Title



Account Manager - Lockton FAC




Description

• Provides day-to-day service and administrative support for client reinsurance programmes, working closely with Account Executives and Brokers


• Supports renewals, adjustments, new business and placement processes, including gathering underwriting information and preparing submission documentation


• Prepares, reviews and issues policy documentation, endorsements, certificates, schedules and other client/market materials accurately and on time


• Maintains accurate and up-to-date client, policy and system records to support reporting and workflow requirements


• Liaises with insurers, underwriters, clients and internal teams to ensure efficient service delivery and effective handling of queries


• Delivers high-quality client service in line with agreed service levels and KPIs, acting as a key point of contact for routine queries


• Manages invoicing and premium processes, working with internal teams to support collection and ensure timely payments


• Monitors and manages premium payment warranties (PPWs), cancellations and extensions where required


• Conducts, checks and controls (e.g. SPOE checks) to ensure compliance and accuracy across documentation and processes


• Works collaboratively with the Market Security team to ensure that all TOBA's and Due Diligence has been run for companies Lockton Fac are seeking to trade with.


• Supports account management activities, including identifying risk exposures and contributing to risk and insurance solutions


• Drafts client and market documentation and coordinate timelines to ensure deadlines are met


• Collaborates with broking, wording and other internal stakeholders to support effective account delivery


• Ensures prompt and accurate resolution of account and payment-related queries.


• Works with the Commercial BU Operations Lead to ensure internal processes are adhered to and identify areas where efficiency gains could be made whilst ensuring a smoot and seamless level of servicing is maintained.


• Liaises with the Claims team when required to ensure loss advice and claim requests are handled and actioned in a timely manner.

Candidate Profile

• Experience in Reinsurance


• Strong attention to detail and ability to work both independently and collaboratively within a team.


• Calm under pressure and able to communicate clearly and effectively.


• An extremely positive attitude and a desire to learn, grow and contribute to a fast-growing team.


• Sound technical understanding of reinsurance documentation, including slips, wordings, and contracts.


• Personable, approachable and willingness to develop relationships internally and externally with relevant stakeholders.

About The Position



An opportunity has arisen for an experienced Account Manager to join our newly formed and fast-growing Lockton FAC team housed within the Lockton Specialty division.