Location: Bristol, Leeds, York, or Norwich




Head of Governance & Assurance - Business Operations and Resilience

Salary circa £120,000



This is a great job for someone who has extensive experience leading risk, controls, operational resilience, and supplier governance activities within a complex regulated environment. This role would suit a strategic leader who enjoys taking ownership of risk management frameworks, embedding effective controls, and partnering with senior stakeholders to manage operational, supplier, and regulatory risks while enabling business delivery and transformation.




A bit about the job:



You will lead UKGI's (General Insurance) Governance & Assurance team on Supplier Governance, Operational Resilience, and Risk & Control capabilities, ensuring effective management of risks across the organisation. Leading a team of specialists, you will be responsible for developing and embedding frameworks, processes, and controls that support operational resilience, robust supplier management, and strong customer outcomes. Working closely with the UKGI CIO, Governance & Assurance Director, and business leaders, you will help identify, assess, manage, and mitigate key risks while supporting delivery of strategic priorities and regulatory obligations. You will drive continuous improvement of the control environment, foster a strong risk-aware culture, and ensure risk management is embedded into day-to-day decision-making across UKGI.




Skills and experience we're looking for:

• Knowledge of financial services regulatory framework including current/emerging financial and regulatory issues relevant to insurance/financial companies.


• Deep understanding of organisational Operational Resilience and supplier governance.


• Strong risk management capability and the ability to apply knowledge to find pragmatic and effective solutions for the business and customers.


• Excellent stakeholder management and leadership skills at all levels, using personal credibility to influence internal and external stakeholders.


• Advanced planning, prioritising, and organisational skills. Ability to managing multiple tasks and projects across the team.

What you'll get for this role:



Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £120,000 (depending on location, skills, experience, and qualifications)


• Bonus opportunity - 25% of annual salary Actual amount depends on your performance and Aviva's.


• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.


• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days


• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme


• Brilliantly supportive policies including parental and carer's leave


• Flexible benefits to suit you, including sustainability options such as cycle to work


• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others


• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.




Aviva is for everyone:



We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.



We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.



To find out more about working at Aviva take a look here



We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.



We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com .