Resiliency Program Management, Systems Operations & Administration
Resiliency Program Management, Systems Operations & Admininistration (State Street Bank and Trust Company; North Quincy, Massachusetts ): Will serve State Street by providing a governance structure and technical oversight to oversee and manage enterprise-wide work streams and programs that focus on improving the overall resiliency of our enterprise applications and infrastructure in order to reduce major incident outage time and improve IT/business service levels. Will serve as a part of the Resiliency Governance team and be responsible to identify and drive Transformation Program activities and measure improvements to the availability of our systems, applications, and infrastructure across the company's IT functions. Specific duties of the position include: Tracking major incident analysis, solution development and remediation/initiative progress; reporting compliance across all work streams to identify gaps in governance and management, and escalating issues and risks to the IT steering committee; providing guidance, direction and technical oversight for identification and implementation of current initiatives where appropriate to help improve overall IT resiliency; providing technical direction to IT operations teams to help augment IT architecture and design capabilities; monitoring work streams against KPIs to measure success; providing guidance on IT Security and Identity & Access management workstream to help improve resiliency of IT security architecture; providing guidance on improvements to Middleware workstream including technologies such as WebSphere, Message Queue, Secure Transport and Connect Direct to help improve its resiliency; building resiliency into BAU through procedure establishment; facilitating discussions and meetings with project managers, functional leads, tower leads, and technical teams to produce appropriate resiliency-related data; developing and maintaining IT presentations and reports for executive-level audiences; performing due diligence on the completeness, accuracy, and representativeness of reports, and gathering additional information as needed; performing analysis on data and developing visualizations and frameworks to present, explain, and update the findings; and communicating with the necessary Senior Management to provide adequate attention and visibility to IT issues.
Minimum requirements are: Bachelor's degree or equivalent in Computer Science, Information Systems, or related technical field plus 10 years of professional IT experience.
Must have: Strong knowledge of systems development process, SDLC methodologies (Agile and Waterfall); strong knowledge of ITIL and IT Service Management processes (Incident, Problem and Change); proven experience in IT Project management / deployment, Change management and Implementation (Application and/or Infrastructure); proven experience developing Continuous Improvement Initiatives with large vendors and groups to eliminate problems across IT Areas; strong communication skills both verbal and written to communicate across various levels of the organization and solid inter-personal skills; proven ability to implement a Proactive Problem Management function; proven ability to work under pressure and deliver on tight schedules; proven experience in Service Now, SQL, SharePoint design; certified in middleware Websphere administration 6+, AWS practitioner, and Open systems MCP; ability to perform in depth analysis on infrastructure and application technologies to determine root cause of complex issues; ability to develop automation scripts and solutions for support teams; strong knowledge on Open systems and cloud framework; and deep knowledge on Security products such as Active Directory, LDAP, Siteminder, Cloakware, Varonis and file share related products. (Unless otherwise indicated, State Street is seeking the stated ability in the skills listed above with no specific number of years of experience required. All experience can be gained concurrently).
A pply online at statestreet.com/careers . State Street Job ID: R-653393 .
An EOE. #LI-DNI