RN Specialist- Medical Services
Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. Cognizant single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise, and worldwide resources to working together with customers to make their businesses stronger. As a customer-centric, relationship-driven partner, we are redefining the way companies experience and benefit from global services. Our unique delivery model is infused with a distinct culture of high customer satisfaction. Cognizant delivers a trusted partnership, cost reductions and business results.
We are looking for RN Specialist- Medical Services
for an immediate need. Required Skills:
Required –Registered Nurse with a minimum of 4 years' clinical experience
Registered Nurse with acute and inpatient bedside experience preferred
Bachelor or Master of Nursing preferred.
Excellent clinical judgment and ability to interpret, synthesize and communicate clinical information and safetydata in a scientifically sound and understandable way.
Strong knowledge of medical terminology, pharmacology, human body systems and disease processes
Basic knowledge of general principles of adverse events, product quality, medical information, and Food andDrug Administration (FDA) regulations.
Expert clinical assessment skills with the capacity to triage calls and circumstances appropriately.
Robust critical thinking and analytical skills with the ability to make prompt high-level decisions.
Ability to acquire and assimilate knowledge in different disciplines, disease and therapeutic areas.
Experience working with Pharma company; (healthcare experience will be considered too).
Contact center experience with inbound/outbound voice programs involving patient and health care providers. Responsibilities:
Identify and collect adverse event and/or Product Quality information and complete the in-take of pharmacovigilance Safety Report in Client Safety Systems through a thorough telephonic patient assessment andevaluation of information.
Ensure scientific rigor through accurate, complete and consistent data entry of medical information through numerous adverse event reports and notes with emphasis on timeliness and quality in order to meet regulatory demands.
Review and evaluate case information for medical completeness and accuracy prior to the appropriate completion of processing through pushing, triaging or escalation of all AE reports within a rigid regulatory mandated timeframe.
Respond to medical information requests using approved resources and documentation in Client medical information systems.
Identify product quality and device complaints and document in Client s product/device complaint systems.
Compliance with departmental guidelines, SOPs, ongoing training, and regulatory guidelines.
Effectively communicate by actively listening to acquire information and understand another's viewpoint to communicate clearly and establish rapport with customers, colleagues, and interdepartmental groups.
Strong verbal communication skills with external and internal customers.
Prepare and communicate timely and accurate information with customers using various platforms.
Understands and assimilates information to accurately respond to situations by providing fair and unbiasedscientific data to customers.
Completes follow up reports and response documentation in a timely, concise, and objective manner.
Use of multiple databases to document adverse event, medical information, and product complaint information.
Identify and communicate possible issues to Team Leaders and Manager.
May assist in training others on specific, non-complex, process or database.
Co-ordinate with team on problem solving and improvement initiatives.
Responsible for completion of day-to-day work and process flows within the agreed service levels (SLAs.
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centers worldwide and approximately 187,400 employees as of June 30, 2014, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant .