Service desk Analyst
Cognizant is hiring for Service desk Analyst.
Call center/Helpdesk role
Resolution of issues incidents raised by clients within SLA
Issue incident escalation to respective support groups
Ticket creation, Categorization, Prioritization
Incident resolution and ticket closure
On call support for issues related to laptop desktop application related issues
Problem Record creation and reporting to Problem Managers
Exchange Outlook and Mailbox movement related issues
Virus scanning and troubleshooting all basic components which help in system Maintenance
Troubleshooting outlook issues like configuration issues while configuring accessing emails, PST, Creation PST files, tracking and retrieving data application related issues etc.
Software installations all application related issues
Resolution of all priority incidents based on first in first out basis
Training may be provided.