Job Description

Our Internal Adjuster opportunities are ideal to progress your career within a well-established and highly successful Global organisation. We also offer personal development with full exam and study support, promotional opportunities and a fully inclusive culture. In return for your commitment, we'll provide you with the knowhow and support so you'll become a subject matter expert, providing a first class service to our customers. You will also be working on a rotating shift pattern between 8am - 6pm (Monday - Friday).

Responsibilities

Working in partnership with our Loss Adjusters in the field, you'll be proactively handling and supporting a varied caseload of Domestic claims up to £50K in value.

A large part of the work is agreeing mitigation on losses at first notification of loss (FNOL) as required, using your judgement, knowledge and experience to gather all evidence and determine the best possible outcome. When required, you'll book appointments for our Property Adjusters, providing support with all relevant information beforehand.

Some claimants may require alternative accommodation, so you'll ensure the reduction of claims lifecycles to reduce costs by proactive management and challenge building scopes and variations when required.

You'll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

Qualifications

We're looking for talent: experienced claims experts who relish challenges and provide solutions. Previous property claims handling experience is an advantage, but we'd like to hear from you if you have a similar commercial background.

Essential:

• Evidenced ability to plan and organise workload.
• Ability to empathise and communicate at all levels
• Strong Customer Skills
• Ability to work in a structured manner to drive for quality
• High personal standards of service delivery as a core skill.
• Good communication skills with all stakeholders

Desirable:

• Knowledge of Domestic claims with the ability to confidently deal up to the value of £50K.
• Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements
• Good communication skills with all stakeholders
• Highly experienced in resolving difficult & complex claims
• Ability to communicate effectively and persuasively including report writing.
• Technical competence and experience of handling property losses up to an agreed value.

Due to the nature of our work, this role is subject to a satisfactory DBS check

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process .

If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments.

So, what are you waiting for? Apply today, we're looking forward to your application.