Job Description

The Role:

The Change Manager is responsible for designing and delivering structured change management approaches across programmes and projects to drive successful business outcomes.

The role focuses on embedding a consistent change framework across the portfolio, maximising employee adoption, enabling new ways of working, and ensuring change is delivered in a controlled, sustainable, and people-centred way

Responsibilities will include:

Change Strategy & Framework

• Design, implement, and continuously improve the change management framework across the portfolio
• Drive alignment to a consistent set of methodologies, tools, and standards
• Embed change management as a core capability across Change, Technology, Data and Operations functions

Change Delivery

• Lead change activity across multiple programmes and workstreams
• Develop and deliver end-to-end change plans, including:
  
  • Stakeholder engagement
  • Communications
  • Training and readiness
  • Adoption and embedding
• Ensure change delivery aligns with broader programme and business objectives

Stakeholder Engagement & Influence

• Engage and influence senior stakeholders to drive alignment and buy-in
• Partner with business leaders, project teams, and SMEs to embed new ways of working
• Coach leaders and teams through change, addressing resistance and enabling behavioural shift

Adoption & Benefits Realisation

• Define and track change success metrics (e.g. adoption, engagement, readiness)
• Monitor progress and intervene where adoption is at risk
• Ensure initiatives deliver intended business outcomes and benefits

Continuous Improvement

• Identify opportunities to improve organisational change capability and maturity
• Implement tools, processes, and methodologies to enhance delivery
• Analyse ongoing initiatives to identify efficiency and capability improvements and other ad hoc duties as required.

Further Relevant Skills and Experience

• Proven experience delivering change management across complex programmes
• Strong understanding of change management methodologies (e.g. Prosci, ADKAR or equivalent)
• Excellent stakeholder management and influencing skills
• Ability to operate across Change, Technology, Data and Operations environments
• Experience developing communication, engagement, and training strategies
• Exceptional communication skills, both written and verbal
• Excellent listening skills
• Ability to articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships across all levels within an organisation
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable
• Recognised Change Management certification
• Experience with large-scale organisation change efforts
• Experience in Insurance or Financial Services preferred