Description & Requirements




Technology Solutions Group (TSG) Support Associate




WHAT MAKES US A GREAT PLACE TO WORK



We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.




WHO YOU'LL WORK WITH



You'll join Bain & Company's Technology Solutions Group (TSG), working alongside colleagues to provide reliable, responsive IT support to our employees. You'll collaborate with other TSG team members to resolve technical issues, support technology upgrades, and help ensure our people have the tools they need to work effectively.




WHERE YOU'LL FIT WITHIN THE TEAM



As a TSG Support Associate, you'll be a primary point of contact for employees seeking IT assistance. You'll troubleshoot hardware and software issues, manage user accounts and technology assets, and deliver high-quality technical support.



Your problem-solving skills, technical aptitude, and commitment to excellent customer service will help keep our technology running smoothly and our teams productive.




WHAT YOU'LL DO

• Serve as a primary point of contact for employees, providing timely and effective support for IT-related issues.


• Install, configure, and upgrade software and operating systems.


• Investigate, troubleshoot, and resolve hardware and software problems across computer systems.


• Maintain accurate IT inventory records, repair logs, and activity logs.


• Apply TSG guidelines and policies to ensure consistent IT support practices.


• Manage user accounts and access permissions.


• Coordinate equipment repairs with external vendors.


• Collaborate with TSG colleagues to test new applications and system upgrades.


• Support the development of training programmes to help employees use technology effectively.

ABOUT YOU

• A bachelor's degree in a relevant field or an equivalent combination of education, training, and experience.


• 0-2 years experience in a similar environment


• Experience in customer service or technical support, including the use of remote support tools and techniques.


• Strong customer service and communication skills, with a confident, proactive, and collaborative approach.


• Demonstrated interest in technology, with strong analytical thinking and basic technical troubleshooting skills.


• Excellent time management and organisational skills, with the ability to prioritise competing requests and manage escalations.


• Ability to remain calm, think clearly, and resolve problems effectively under pressure.


• Experience creating and maintaining technical documentation, processes, and procedures.


• Ability to work effectively as part of a team and support colleagues in delivering excellent service.


• Flexibility to occasionally work extended hours, including evenings and weekends, to meet project deadlines or resolve technical issues.


• Ability to work on-site five days per week, Monday to Friday, on rotating shifts of 8:00 AM-4:30 PM or 9:00 AM-5:30 PM.


• Willingness to potentially participate in a 24/7 on-call support rotation, typically one week in five, following training.

Previous experience in a corporate environment is preferred.