Head of UK Service Delivery - Fund & Corporate Services Head of UK Service Delivery - Fund & Corporate  …

in London, United Kingdom
Permanent, Full time
Last application, 20 Jan 21
£130,000 - £150,000 + Bonus + Benefits
in London, United Kingdom
Permanent, Full time
Last application, 20 Jan 21
£130,000 - £150,000 + Bonus + Benefits
A top tier asset services firm in the city is looking for a Head of UK Service Delivery to join the growing team. The business is growing with strong client and commercial ambitions – this role is key in the next stage of that development. You will be instrumental in guiding, optimising and streamlining the business with european colleagues by offering a consultative and forward thinking approach that complements the traditions and expectations of the group.

Key Responsibilities:

• In charge of all aspects of operational management for fund and corporate services within the business line with fund and corporate clients across alternative managers.

• manage the Service Delivery Directors, with overall responsibility for a team of large department.

• Responsible for the profitability and financial performance of the business line

• Serve as the service delivery lead on a selection of UK multi-service clients and ensure client satisfaction.

• Ensure the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs

• Serve as primary contact person for escalations and ensure client satisfaction.

• Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).

• Ensure all work performed is invoiced on time and in line with client contracts.

• With the relevant sector head and Service Delivery Directors, prepare the annual budget for the Service Vertical.

• With the UK finance director deliver and report on client and service profitability for each service

• Preparing management and board reports.

• Ensuring all regulatory submissions are compliant with the relevant standard & filed within the required deadline.

• Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service

• lead process improvement in your area.


Key Skill and Attributes

•Strong relevant experience with at least 5 years at Director level.

• Strong management skills with a drive to creating and instilling a high-performance culture.

• Customer service oriented with a passion for consistently exceeding client expectation.

• Keen eye for detail and ability to see, implement and own changes to process to improve service delivery to clients and improve profitability from the services provided.

• Degree qualified in either Business Management, Accountancy or equivalent

• Experience in a relevant industry preferred but not essential

• Proven track record in delivering operational improvement resulting in improved client retention and increased profit marginr

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