Director of Operations

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • One Ten Associates
  • 02 Apr 19

A unique opportunity to join a growing independent advisory business who are very active in offering financing and lending solutions to the Real Estate industry across Europe. This is an ideal opportunity for an individual who is keen to step up to a COO-level role within a boutique and entrepreneurial environment. This will be an all-encompassing role which would suit an individual who is emotionally intelligent and comfortable within an environment which is evolving, dynamic and autonomous.

Operations Director to take responsibility for a very diverse range of operational matters for a small entrepreneurial investment advisory firm.  The range of responsibilities include finance, HR, compliance, insurance (including PI insurance), dealing with 3rd party suppliers/relationships (e.g. IT, landlord, accountants, compliance advisers, Companies House), H&S, strategic advice and helping to implement joint ventures and assisting with the operational aspects of building new platforms. 

Detailed responsibilities include:

  1. Providing strategic advice to the partners on operational and resource matters including managing/growing the business, JVs and establishing new platforms.
  2. Finance
    1. Liaising with accountants in relation to bookkeeping and management accounts (incl. LLP’s members’ accounts), including provision of information to accountants (through accounting software Xero) and accrued income and expenses, Payroll, Annual Audit, payments to be made to HMRC
    2. Finance - putting together Budgets & Forecasts (for internal & regulatory purposes)
    3. Management of debtors and creditors and expenses generally
  3. IT & Telephony
    1. Liaising with outsourced managed support providers including dealing with new users and leavers, failover / disaster recovery, data backups
    2. Direct lines and mobiles (incl. handsets/devices) and conferencing facilities, recordings, inventories of all IT- and telephony-related equipment
  4. HR
    1. Managing documentation (incl. staff handbooks, health & safety, contracts and offer letters), recruitment, staff appraisals / disciplinary actions, staff/members’ benefits (incl. dental, health and life insurances) and liaison with brokers, holiday/sickness schedule and resource/staffing management
  5. Compliance
    1.  Liaising with 3rd party compliance advisers and the compliance officer in relation to FCA returns (incl. GABRIEL), KYC/AML, ensure all documentation and procedures are uptodate, disaster recovery/business continuity, Data protection / GDPR
  6. Insurance
    1. Working with the firms’s insurance brokers to manage all insurance policies of the business (PI, public liability travel etc)
  7. Banking
    1. Liaison with relationship/account managers at banks, payments and purchase invoices (incl. setup and authorisation), Receipts and sales invoices
  8. Corporate
    1. Dealing with any filings at Companies House or with HMRC, ensure that statutory books are kept up to date, or the various corporates (as appropriate) and maintaining in a centralised location
  9. Premises
    1. Managing relationships with landlord and other 3rd party service provider such as cleaning company, shredding company, stationary providers, decorators etc.
    2. Managing health & safety (including fire warden, emergency light testing, fixed-wire testing and related documentation
  10. Events/ Conferences / Seminars
  11. PR & media
    1. Managing website content and changes/enhancements etc 
    2. Managing Social Media (incl. management and maintenance/updates)
    3. Adverts/Awards/business logos
  12. Subscriptions
    1. Newspapers/periodicals/industry magazines (incl. registration and applications)
    2. Industry / professional memberships (incl. registration and applications)