About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

As a "Payments Transformation Specialist" you will report to the Payments Transformation Supervisor to support the Payments Operational Team, Product/Development teams and external Payment Providers in the release of new products and processes, also to be 1st line support for the live payments Processors.

#LI-AP1 #LI-HYBRID

Main responsibilities

• Serve as the primary escalation point for the Payments Operations team regarding any issues or queries related to payment systems and providers.
• Deliver training on new processes to the Payments Operations team, ensuring successful adoption of new product features.
• Maintain and update process documentation, ensuring it reflects the latest releases.
• Collaborate closely with the product team as a stakeholder, providing requirements and feedback for improvements.
• Partner with external providers to identify opportunities for process enhancements and efficiency improvements.
• Assist external partners in the release and testing of new products and capabilities for the treasury team.
• Track and manage projects related to the release of new products and platform migrations within the Payments team.
• Conduct UAT (User Acceptance Testing) for new processes and releases.

Experience needed for this role

• Customer service skills, including the ability to engage with clients effectively through interpersonal communication.
• Capable of communicating effectively across all levels, engaging with clients, payroll partners, payment solution providers, and internal teams via phone and email across multiple countries.
• Flexible in managing and taking full responsibility for individual workloads and projects, while also supporting the broader treasury team.
• Skilled in identifying and resolving issues with new product launches before they are released to the wider team.
• Ability to evaluate existing processes and work collaboratively with external partners and internal teams to identify opportunities for improvement.
• Experience with platform implementation or migration is preferred, particularly with finance-based platforms.
• Background in project management related to new product releases and demonstrated success in driving adoption is desirable.
• Proficiency in MS Office, Excel, and internet-based software is advantageous.

About you and Our core values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

United Kingdom Package and benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• WFH Allowance
• Life Assurance
• Private Medical Insurance
• Cycle to Work Scheme
• EAP
• Eye Tests & Glasses Contribution
• Simplyhealth Enhanced Health Plan
• Pension Scheme
• Give-As-You-Earn (GAYE)
• Employee Referral Program
• CloudPay NOW
• Paid Volunteering days
• Marriage Leave
• Bereavement Leave
• Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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