Job Title

Customer Experience Associate ( English)




Job Description




So, who are we?




IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.




The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.




Join us at IG - the future gets built here.




Your Team:




Compensation details will be shared by the recruiter during the first interview. This position is offered on a fixed-term contract for one year.



Deliver exceptional customer service as part of IG Group's customer support team, providing digital -first support to global customer and handling a range of queries on our products, markets and platforms. Work within a multi-national, high - performing team to deliver a n excellent customer experience w high maintaining productivity and quality standards that exceed industry benchmarks.




What you'll do:



Drive positive outcomes for customers in every interaction



Navigate multiple digital platforms and systems with confidence



Deliver consistently excellent customer service



Collaborate with your team while managing your own workload independently



Quickly learn and apply complex financial products and trading concepts



De-escalate difficult situations calmly and professionally




What You'll Need:



Self -motivated with high personal accountability



Resilient under pressure with strong time management



Continuous improvement mindset



Strong numerical aptitude and attention to detail



Analytical mindset with problem -solving orientation



Demonstrated ability to handle complex, sensitive customer issues



Strong communication skills across digital and phone channels



Proactive, collaborative and curious



Excellent problem-solving skills



Fluency in English language



Interest in financial markets and trading (experience advantageous)




It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 - so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We'll recognise your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off... the list goes on.




The perks:



Competitive salary & benefits plan



Life Insurance



My Benefit Platform



Medical Insurance with Medicover



1 additional day off to celebrate your Birthday



2 additional days off a year for voluntary work



Share Plans for Employees



Free lunch at the office (ones per week)



Employee Assistance Program



We work in hybrid working model




Number of openings

1