Job Description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of Support Manager with French - Customer Service

As a Support Manager with French - Customer Service you will improve customer service by defining performance metrics, supporting operational managers, and leading enhancement projects. Additionally, you will help deploy new information systems and train team members

Key responsibilities:

Customer Service Improvement:

• Defining and analyzing key performance indicators to enhance Customer Service
• Supporting Operational Managers and assisting them in improving customer service quality
• Analyzing issues and implementing corrective actions to improve Customer Service
• Documenting recurring issues and providing solutions
• Identify and implement specific solutions for managing degraded operations within its perimeter

Project Management:

• Leading progress initiatives
• Managing each improvement project using project management methodologies

Training and Support:

• Assisting customer managers with their training requirements
• Training new team members on information systems
• Provide operational back-up where necessary

Technical and System Implementation:

• Participating in the implementation of new information systems
• Identifying, analyzing, and resolving business anomalies

Our expectations:

• A master's degree in Supply Chain / Sales
• Strong communication skills
• Identifying, analyzing, and resolving business anomalies
• Openness for hybrid work - work from the office in Dąbrowa Górnicza 4 days per week

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.
Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures