Job Description

9th in Great Place to Work's Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine's 2026 World's Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

This role is a Key Member of Operational Risk Enablement team and leads a highly visible enablement program. This role will provide enablement through producing various executive management reporting materials, which will provide monitoring over requirements associated with Key Risk Programs (RCSA and Issue Management). Having an analytical mindset, with a passion to drive proactive, best in class governance would be crucial for this colleague.

Responsibilities

1. Executive Risk & Controls Dashboard

Deliverable :

• Monthly executive dashboard summarizing RCSA and Issue Management health
• PowerPoint-ready visuals and key messages for leadership review

2. RCSA Program Adherence Analytics

• Deliverable: Comprehensive analysis of RCSA execution and quality across business units.

3. Issue Management Analytics & Reporting

• Deliverable: Data-driven monitoring of issue lifecycle and remediation effectiveness.

4. Governance Committee Reporting

• Deliverable: Creation of executive-level governance materials for leadership forums.

5. Thematic & Deep-Dive Analytics

• Deliverable: Advanced analysis identifying trends, themes, and emerging risks.

6. KPI/KRI Development & Monitoring

• Deliverable: Develop and maintain performance indicators for program adherence.

7. Data Visualization & Storytelling

• Deliverable: Transform complex risk data into executive-consumable insights.

8. Business Performance & Adherence Scorecards

• Deliverable: Business-unit level adherence reporting.

9. Continuous Improvement Recommendations

• Deliverable: Provide actionable recommendations based on analytics.

Qualifications

Minimum Qualifications:

• Experience in stakeholder management, executive reporting, Issue Management, RCSA governance
• Business Management and Executive Reporting
• Data Visualization and PowerPoint Storytelling
• Tableau / Power BI
• SQL / Excel Analytics
• KPI/KRI Development
• Risk Trend Analysis/ Thematic analysis
• Stakeholder Management
• Governance Committee Support

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.