Business Partnering Services Specialist

  • Competitive
  • Den Helder, Noord-Holland, Netherlands
  • Self Employed, Full time
  • ING
  • 17 Feb 19

Business Partnering Services Specialist

Finance Service Management Specialist

Global Finance Services, Circle Business Partner Services
Do you help us on building the Center of Excellence providing our customer an excellent service experience? We are looking for an enthusiastic and highly motivated Business Partner who will make the difference!

Your working environment
Global Finance Services is the central partner for trusted accounting and reporting services in order to empower INGs businesses to be competitive through excellent data and reports. Therefore, we promise our customers that they can count on us by delivering on promises, building trust, simplifying work, learning & improving and being passionate. The Business Partner Services (BPS) team is part of Global Finance Services (GFS) and is organized in Finance Partner Teams. Our purpose is to be one dedicated point of contact for our stakeholders on all the services provided by GFS. The BPS team members:

  • have in-depth knowledge of the activities and products of the customers they support
  • monitor the execution of services per the Statement of Services and have regular service meetings
  • help in addressing questions or issues related with the GFS processes, control environment and services.
Furthermore the BPS team is process owners for several processes and taking care of process standardization, improvements and alignment within GFS. General controls such as SOX, EUC and Minimum Standards together with Technical Reviews, preparing the In Control Statements and Finance to Risk reconciliations are also part of BPS responsibility. Working for GFS means working in a challenging dynamic environment with international contact, with room for initiative, drive and growth. As Finance Service Management Specialist, you will be working in a Finance Partner Team (FPT) together with 7 to 9 colleagues.

However enough about us, let's talk about you!
We are looking for a highly experienced Finance Service Management Specialist who can help us to achieve our ambition to give our customers an excellent service experience. You will have regular contact with customers, servicing them in their needs and expectations with regards to the services delivered and helping them to solve and address questions. You will improve and work on efficient and standardized end to end processes and controls across teams within GFS and execute technical reviews on statutory and regulatory reporting. Therefore, you need to have proven in-depth knowledge of our customer business, statutory and regulatory requirements and be process minded. You are result driven, able to listen to the customers, and advise them. You take initiative to improve processes and to align process improvements with other teams in the organization.

What does personal development mean to you?
Working at ING means you will need to have the ambition to develop yourself and to further enhance your expertise. Next to that it is important to you to reflect on your own behavior and performance on a continuous basis, and in doing so actively engaging in a dialogue with your colleagues and Circle Lead.

Skills (Profile) we are looking for:
  • minimum HO+/WO working and thinking level
  • at least 5-10 years of working experience in IFRS and Regulatory reporting in a banking environment
  • experience in working in a customer driven organization or highly motivate to understand customer business needs
  • initiator to listen and advise customers about services, questions and improvements
  • process minded and able to improve/standardize/share within GFS
  • Team player: able to work together with others. Able to ask for support if needed and give and receive feedback on behavior
  • excellent communication skills including communication on managerial level in English
  • Outstanding interpersonal skills

What we offer you
A dynamic and multicultural environment in which entrepreneurship and personal development are valued and enhanced.
A fulltime job (36 hours). The job scale will depend on your level of experience (10 or 11).

Are you interested?
Do you recognize yourself in this job profile?

We are looking forward to your application!
For more information please contact Barbara Leek. GFS Circle Lead for Business Partner Services