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People Analytics Business Translator

ING Group Amsterdam, Netherlands
Posted 2 days ago Permanent Competitive
People Analytics Business Translator
Do you believe people are the most important asset in achieving organisational success? Do you like the agile way of working and want to work on top level People Analytics projects? Then this might be the position for you!

The team

We believe that, if we want to be successful, we need to understand what drives our people and how we can enable them to achieve our common goals. Collecting this information and translating it into actionable insight is exactly what People Analytics does.

The People Analytics team is a diverse team, rapidly developing ING's People Analytics capability across the globe. Our mission is to enable ING in making evidence-based people and organisation decisions that help ING in its transformation to become the go-to financial platform. The team applies advanced analytical techniques to provide data driven insights into what really matters to employees and which human capital investments really drive business results.

The Community and Partnering squad which is part of People Analytics, is a new team, established in 2023. We enable the People Analytics mission through:
  • Awareness and adoption: We enable our leaders to make better decisions with evidence led HR because they are aware of what we offer and how we can support them. Our community are data fluent and they are able to understand data, our products and be able to navigate our tools
  • Partnering: We enable evidence led HR by helping our leaders identify the right problems to solve. We partner with our HR community to build supporting tools that enable HR processes. We support strategic decision making by offering deep insights and best practices
  • Seamless experience: We enable evidence led HR by offering a seamless analytics experience. Our operational excellent infrastructure is managed by our highly skilled team that uses clear ethical principles, data governance and global metrics in their Way of Working.

Roles & responsibilities

As Analytics Business Translator you are an advocate on data driven decisions. You will identify new use cases as well as define, refine and scope business problems that analytics can help solve. You will guide our technical team in the creation of analytics-driven solutions to these problems, work with the business to provide regular feedback, and embed the solutions into the business.

The customer journey specialism is also key to this role as you will translate business challenges with our users at the forefront. You understand our different user personas, including their journeys and strategies and pains and gains to ensure our products are not only relevant but also designed as a seamless user experience by working with our technical team to develop the best possible approach and design. With a user focus you will be responsible for ensuring our users have a uniform experience with our full People Analytics portfolio.

Your key responsibilities are:
  • You are on the front line, proactively identifying and translating people insights into actionable initiatives
  • Manage (end-to-end) products, roll out, and provide overall quality assurance:
  • Identify the value of a use case, prioritise and align with the overall People Analytics portfolio with guidance from the leads
  • Communicate between analytics and the business
  • Work on key processes required to build and deliver the product (e.g. data access requests, data protection impact assessments, business impact assessments etc.)
  • Understand modelling language and commonly use techniques
  • Guide and challenge modelling choices
  • Assist the technical team to translate technical concepts to stakeholders and vice versa
  • Share relevant domain knowledge to help shape output
  • Interpret results and translate to value
  • Establish continuous feedback and improvement loops to constantly develop and ensure cutting edge development of our initiatives
  • Drive the development and implementation of a comprehensive communication / change strategy and planning
  • You anticipate bottlenecks and bring together all necessary resources in order to successfully deliver in a timely manner
  • You create and present Business Intelligence (BI) solutions in a meaningful and user-accessible way
  • You work for the improvement of current processes and are able to design new ones in an effort of continuous improvement for our users
  • You use your technical knowledge to decide on the adoption of new technologies that can improve user experience

How to succeed

To be able to succeed in this role, it calls for strong business acumen, stakeholder management, some technical knowledge, project management, delivery and customer focus, and an eye for translating data into insights which are easy to understand outcomes with impact.
  • You demonstrate the ability to execute a complex, international agenda or initiative
  • You have knowledge of quantitative and qualitative research methods and statistical analysis (e.g. psychometrics, multivariate statistics, and sampling methodologies)
  • You have knowledge of data science and modelling techniques
  • You (preferably) have expertise and experience using and building solutions in PowerBi
  • You are able to think conceptually, make impact and drive strategic decision making
  • You easily partner with senior leaders and subject matter experts to drive results
  • You have excellent English communication skills and are able to craft findings and recommendations into the business language of your stakeholders
  • You thrive in a demanding international work environment.
  • You have a solid understanding of data privacy protection laws, e.g. GDPR
  • You have strong project management skills
  • You are a great team player, able to actively engage your colleagues by sharing, giving and asking for help

Rewards and benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life and reward our people with a generous benefits offer and employment conditions.

Questions?

Contact Liselotte Kloppenburg in our recruitment team or Mei Shan Tse (hiring manager) for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the "Apply" button.
Job ID  REQ-10076213
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