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Implementation Manager at Business Banking Transaction Services

ING Group Amsterdam, Netherlands
Posted 2 days ago Permanent Competitive
Implementation Manager at Business Banking Transaction Services
Elevate the Client Experience!

Are you a service-oriented professional with a passion for helping businesses thrive? Join our dynamic ING Transaction Services team within the Business Banking area and leverage your commercial expertise to deliver exceptional daily banking support.

As an Implementation Manager at ING Business Banking, you will be part of the implementation team, serving our corporate clients who utilize complex products. You will act as the main point of contact for these corporate clients and guide them throughout the entire onboarding process.

You will work alongside nine colleagues in a self-organizing team. Together, you are responsible for the complete implementation process from start to finish. As the team is self-organizing, you collectively determine how the workload is distributed among yourselves. This provides you with a high level of autonomy, freedom, and variety in your role. Moreover, in your day-to-day practice, you will gain in-depth knowledge of the specific services and products ING offers to our corporate clients. You will also play a vital role in continuously improving customer service and further developing your team. Therefore, you will contribute improvement proposals that result in benefits for the customers and/or the department.

Your work environment

You will work in a hybrid mode with your team, partially at the Amsterdam office and partially from home. Customer focus and excellent communication skills are essential competencies required for this role. You should understand and be willing to address the challenges and potential issues faced by your clients. Many colleagues at ING Business Banking have a commercial or economic background, but it is not a necessity. What matters more is your affinity for the customer and ING's products, as well as your willingness to learn and develop yourself continuously. Working at ING Business Banking means working in a culture that values taking ultimate responsibility, collaborating in multidisciplinary teams, trusting your colleagues, and prioritizing team goals over individual interests.

Key Responsibilities:

  • Provide superior service to mid-corporate clients, proactively addressing their daily banking queries and requests
  • Collaborate with Product Tribes and the Sales organization to establish efficient banking workflows, streamlining our operations and enhancing our overall client experience
  • Generate sales leads by identifying opportunities to introduce complementary ING products and services
  • Serve as a subject matter expert according to our relationship model
  • Continuously seek ways to enhance the client experience and drive long-term loyalty
  • Investigate operational bottlenecks within the department and work together with the Center of Expertise to implement solutions that increase overall output and drive standardization

Join a Winning Team

At ING, we foster a dynamic, forward-thinking work environment that empowers our employees to thrive. You'll have the opportunity to work in a hybrid model, blending remote and in-office collaboration, and to continuously develop your skills through our comprehensive training programs.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

Furthermore, you have:
  • Current residency in the Netherlands and fluency in the Dutch and English language
  • 1-3 years of experience in a customer-facing or client service role, preferably within the banking or financial services industry
  • Exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse clients
  • Strong commercial acumen and a consultative approach to problem-solving
  • A keen eye for detail and the ability to efficiently manage multiple tasks and priorities
  • A collaborative spirit and a commitment to working as part of a high-performing, self-directed team

Rewards & benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:
  • A salary tailored to your qualities and experience
  • 36 or 40 hour workweek
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek
  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
  • CSR days: up to 2 days per year to actively engage in society by volunteering
  • 13th month salary
  • 8% Holiday payment
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Mobility card
  • Attractive pension scheme
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Ready to elevate the client experience as an Implementation Manager? Apply now and become a vital member of our Mid-Corporate Banking team. Together, let's drive business success and deliver unparalleled value to our clients. Upload your CV and motivation letter by clicking the "Apply" button.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!
Job ID  REQ-10075380
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