IT Voice Engineer

  • Competitive
  • Amsterdam, Noord-Holland, Netherlands
  • Permanent, Full time
  • 20 May 19

IT Voice Engineer

We are looking for an IT Voice Engineer. In this role, you are responsible for maintaining the voice systems in a complex global deployment. This role will have a focus on the existing environments for improvements in reliability and availability, both technical and procedural. You will participate in exciting projects in a fast-paced dynamic environment experiencing tremendous growth, where critical thinking and strong problem-solving skills are required.


As an IT Voice Engineer you will:

  • Participate in Voice projects for installation, configuration, testing, and operations hand-over
  • Evaluate and configure enhancements and upgrades to existing voice and video systems
  • Configuration of various branch offices/contact center locations and systems
  • Create usage analysis reports, automate and innovate on voice infrastructure
  • Optimize and monitor the systems for maximum performance and scalability.
  • Troubleshoot complex global deployments and issue handling
  • Understand change-/issue handling processes and suggest ways to improve the current processes
  • Create advanced scripts to satisfy business automation use cases where needed
  • Proactively engage with stakeholders, including product owners, managers, internal employees, partner companies and suppliers.

  • Strong knowledge of both the technical and the functional side of voice systems.
  • Extended knowledge of Cisco UC portfolio.
  • Voice Gateway and SBC deployment skills.
  • Circuits - commissioning of E1/T1 and SIP Trunks.
  • Knowledge of VMware ESXi, Cisco UCS.
  • Extended knowledge and substantial experience (3+ years) of working in a fast-moving, innovative environment.
  • Excellent written and verbal communication skills in English.
  • Pro-active "can do" attitude.
  • Ability to work unsupervised but also work with a team.
  • Ability to travel and work out of hours when required.


We are a performance-based company that offers career advancement and lucrative compensation, including bonuses. We also offer what we call the "Booking Deal" with other competitive perks and benefits and a relocation package if needed.