IT Voice Engineer IT Voice Engineer …
in Amsterdam, Noord-Holland, Netherlands
Permanent, Full time
Last application, 14 Aug 19
in Amsterdam, Noord-Holland, Netherlands
Permanent, Full time
Last application, 14 Aug 19
IT Voice Engineer
We are looking for an IT Voice Engineer. In this role, you are responsible for maintaining the voice systems in a complex global deployment. This role will have a focus on the existing environments for improvements in reliability and availability, both technical and procedural. You will participate in exciting projects in a fast-paced dynamic environment experiencing tremendous growth, where critical thinking and strong problem-solving skills are required.


As an IT Voice Engineer you will:
  • Participate in Voice projects for installation, configuration, testing, and operations hand-over
  • Evaluate and configure enhancements and upgrades to existing voice and video systems
  • Configuration of various branch offices/contact center locations and systems
  • Create usage analysis reports, automate and innovate on voice infrastructure
  • Optimize and monitor the systems for maximum performance and scalability.
  • Troubleshoot complex global deployments and issue handling
  • Understand change-/issue handling processes and suggest ways to improve the current processes
  • Create advanced scripts to satisfy business automation use cases where needed
  • Proactively engage with stakeholders, including product owners, managers, internal employees, partner companies and suppliers.

  • Strong knowledge of both the technical and the functional side of voice systems.
  • Extended knowledge of Cisco UC portfolio.
  • Voice Gateway and SBC deployment skills.
  • Circuits - commissioning of E1/T1 and SIP Trunks.
  • Knowledge of VMware ESXi, Cisco UCS.
  • Extended knowledge and substantial experience (3+ years) of working in a fast-moving, innovative environment.
  • Excellent written and verbal communication skills in English.
  • Pro-active "can do" attitude.
  • Ability to work unsupervised but also work with a team.
  • Ability to travel and work out of hours when required.


We are a performance-based company that offers career advancement and lucrative compensation, including bonuses. We also offer what we call the "Booking Deal" with other competitive perks and benefits and a relocation package if needed.