E-commerce Manager

Over onze klant
We are a global leader in electric mobility, committed to revolutionising how people move.

Our mission is to simplify the transportation of people and goods, making life more convenient and captivating. Beyond pioneering innovation in micro-mobility, we are also deeply engaged in service robotics and intelligent short-term transportation solutions.

With our headquarters in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions.
Our European operations span The Netherlands, Spain, France, and Germany.

Functie
Job Title: E-Commerce Manager

Location: Amsterdam, the Netherlands

About Us

We are a global leader in high-tech electric mobility, committed to revolutionizing how people move. Our mission is to simplify the transportation of people and goods, making life more convenient and captivating. Beyond pioneering innovation in micro-mobility, we are also deeply engaged in service robotics and intelligent short-term transportation solutions. With our headquarters in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions. Our European operations span The Netherlands, Spain, France, and Germany.

Position Overview

As the E-Commerce Manager, you will be at the helm of our online store's operations, including our marketplace presence (e.g., Amazon). You will develop and implement e-commerce strategies, optimize the online customer journey, manage digital marketing efforts, analyze data to improve site performance, and ensure our online store meets its revenue targets.

Key Responsibilities

• Drive e-commerce growth initiatives by collaborating cross-functionally to develop innovative value propositions, explore new business models, and expand into emerging markets.
• Lead and oversee customer service and fulfilment teams, ensuring exceptional customer experiences and efficient order fulfilment processes.
• Execute an omnichannel content strategy, ensuring product descriptions and information are accurate, consistent, and optimised for both our webshop and Amazon platforms to enhance customer experience and conversion.
• Manage supplier contracts, oversee platform development, and drive proposition performance through continuous optimisation.
• Follow up diligently on all projects, solve any roadblocks, and report on progress regularly.
• Develop and manage a strategic affiliate program to expand brand reach, drive exclusive sales, and cultivate a network of external sales channels.
• Collaborate with After-Sales and Finance teams to identify and resolve customer support and financial roadblocks, ensuring a seamless customer experience and efficient financial operations.
• Develop comprehensive reporting with the Data & Insights team and the Business Controller on key aspects of e-commerce performance, including P&L.

Profiel
Qualifications and Skills

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years experience as an E-Commerce Manager or in a similar position.
• Experience working with SAP for order processing is highly desirable.
• Excellent stakeholder management skill
• Fluent in English
• Stress resilient and high drive and motivation

Aanbod
Offer Package

• Salary up to 50k bruto per year
• Up to 20% of bonus based on your performance
• International and dyamic office environment
• 25 days of holiday
• Pension scheme
• Travel commuting
• Company events and Friday drinks
• Fresh fruit at the office
• Laptop