We are looking for a Customer Journey Expert (CJE) ‘Structured Data’ for Real Estate Finance (REF) Delivery to work on the(digital and data driven) real estate proposition for all segments within ING.
As CJE you are always working on the design and realization of the best experience for our customers. You are a product developer, formula manager, communication officer and marketer in one. You make it possible for our customers to arrange their Real Estate-related banking easily, quickly and efficiently. The use of structured data is an important element to service our clients in the best way possible.
Various squads within the Delivery organization are contributing to the strategic goals of ING REF. The teams are designed using agile scrum methodology and working on the common goal at the QBR. You will be a member of the connect squad, this team improves our ability to work with structured data (Stand Business Reporting) and delivers various innovative services like the usage of Electronic Identities.
You brings expertise in the field of developing digital solutions, the translation from business to IT development and proposition validation by experiment. With this expertise you can develop appealing propositions for the sector real estate which will help our clients moving forward.
Role and responsibilities
As a Customer Journey Expert you have a good balance in thinking and doing. Customer perspective is your primary driver and decisions are made data driven. You keep your expertise from the real estate target group continuously up to date and proactively share your knowledge with your colleagues. Together with your (multidisciplinary) squad you are responsible for realizing your squads mission. You take initiative and operate independently, but you find good cooperation and joint realization of the objectives is at least as important.
The squad plans the work in sprints of 2 or 3 weeks
We are looking for
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
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With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!