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Customer Journey Expert - ING Analytics KYC, Fraud and Cybersecurity Tribe

ING Nederland
Amsterdam, Netherlands
Posted about 1 month ago Permanent Competitive
Posted by
ING Media

As part of the ING Analytics KYC, Fraud and Cybersecurity tribe, you will help creating innovative scalable data driven solutions in the space of Financial Crime. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC teams, but also Operations, Compliance, Legal and Corporate Audit.

The opportunity

You will be responsible for leading our project portfolio, driving business development, translating business requests into data requirements (and vice versa), pushing forward change initiatives and bringing transformation in the area of KYC, Fraud & Cybersecurity. You will be the sparring partner to (senior) Management and stakeholders.

The team

You will work with a specialized team to deliver scalable data products, building out our team’s capability to a mature Tribe within ING.

A background in anti-money laundering services or fraud is therefore a plus

Roles and responsibilities

As a Customer Journey Expert you:

  • You are representing the voice of the customer, have a strong vision on how to detect and ultimately prevent Financial Crime using advanced Analytics
  • You support the Tribe Lead in the responsibility to manage the overall P&L for the Financial Crime & RegTech tribe by integrating this in your daily work and priority setting
  • You support Offering Financial Crime & RegTech solutions by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities
  • You support the development, implementation and communication of the roadmap
  • You co-manage and prioritize the backlog at the level of user stories, derived from features
  • You define business requirements for the development of products and services in the Financial Crime & RegTech scope
  • You apply your experience in supporting to build and manage the products with an end-to-end mindset, including design, implementation and business operations and services
  • You have understanding of client needs, digitization and API’s, bridging IT and business
  • You have analytical skills and take decisions based on data and facts
  • You are a pro-active thinker
  • You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulation and policies
  • You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Proven track record and technical skills:

  • Master degree
  • Minimal 5 years of working experience in applying analytics in a business environment
  • Experience in applying advanced analytics, delivering tangible business impact
  • Excellent level of English
  • Agile/Scrum experience
  • Experience in product management is a plus
  • Experience/affinity with anti-money laundering services or fraud is a plus

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Job ID  REQ-10040042
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