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Customer Journey Expert/Business Analyst- Europort & Operations -Tribe Investments NL

ING Group Amsterdam, Netherlands
Posted 2 days ago Permanent Competitive
Customer Journey Expert/Business Analyst- Europort & Operations -Tribe Investments NL
Are you passionate about investments and want to help contribute to our growth ambition? This is the chance for you! We are looking for a CJE/ Business Analyst for our shared platform who wants to take on the challenge to make our platform ready for the next steps. Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between.

The work environment

At Investments, we make investing accessible and help our customers grow their money. We support them to become the best investors they can be with a compelling value proposition and an excellent digital experience. For moments that matter, we offer touchpoints with trusted advisors. Ous shared platform is currently servicing both Dutch and Belgium clients and we are preparing to onboard the next country on our platform Italy.

Investments serves ING's retail, private banking and business banking customers. We operate in a complex and highly regulated value chain with strong competition, rapid technological developments, and high commercial ambitions.. We are looking for someone who is passionate about continuously improving our procedures and reporting. This position will be in the team Europort & Operations that is responsible for all operational Investments procedures and reporting for NL and BE.

Within Europort & Operations we are cross border responsible for all transaction flows on the Backend platform and reporting and client output to our customers. The teams exists of Customer Journey Experts and IT engineers. Together with them you strive to improve the processes you own and keep them compliant.

Your role and responsibilities
  • Bringing the platform to a higher (technical) standard and expand the number of functionalities we offer,
  • Together with your Product Lead defining the roadmap for the product, translate that into deliverables, and support the team in reaching the goals defined,
  • Proactively engaging stakeholders to ensure further expansion of the use of our capabilities throughout the bank,
  • Helping to reduce time to market, enrich customer journeys, and drive cost savings by making our product,
  • Maintaining the IT landscape needed to support all this.

Your profile:

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

  • have a passion for investments: you know our products and you are willing to put time and energy in increasing your craftmanship in the field of investments;
  • have a strong affinity with Business to IT: writing stories, hunting bugs, refinement, testing and putting releases to production is one of the key elements of your job;
  • have excellent Dutch and English skills both verbally and written
  • are very data-savvy. Databases are not new to you and it is an absolute pre if you have at least some basic skills with Oracle SQL;
  • like to work in a complex environment where a strong growth ambition, complex rules and regulations and IT challenges come together;
  • have a digital first mindset and have an idea on how we can develop our products in such a way that processes are simple and STP (Straight-Through Processing);
  • You have worked in a complex architectural application landscape. You understand what changes are needed and have the skills to analyze it and create a new solution;
  • can handle pressure in case of incident management;
  • have strong analytical skills;
  • have a "take it on and make it happen" mentality;
  • like to do stakeholder management: we service both Belgium and Dutch clients.

Don't worry if you do not meet all the criteria. If you feel that you might be a good fit for this position, we would love to hear from you. Always provide a cover letter telling us your story.

What we offer
  • A challenging opportunity that allows you to rapidly develop yourself while making impact.
  • A job from 36/ 40 hours in scale 10 or 11, depending on experience
  • A unique offer that fits in with the times of today. We consider your home situation and your ambitions and help you to balance work and private life.

Your application

We look forward to receiving it! Who are you? What are your ambitions? Use the application button to let us know. You will receive a prompt response to your application.
Job ID  REQ-10077466
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