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Change Manager Tech DBNL

ING Group Amsterdam, Netherlands
Posted 2 days ago Permanent Competitive
Change Manager Tech DBNL
ING is one of the most innovative banks in the world. We are empowering people to stay a step ahead in life and in business and encourage you to 'do your thing'. We are a global company with an agile way of working. Our technological platform is at the heart of ING's strategy, providing rapidly capabilities that enable our business to provide scalable business applications while safeguarding our security and operational resilience. With technology changing in a fast pace, we as Domestic Bank Netherlands are the enabler for Tech NL.

The change manager is one of the crucial roles in the Domestic Bank Netherlands and plays a key role in ensuring that changes are managed compliant with the global and local standards and guidelines.

In the Global Job Profile, the roles mentioned as Process Experts which cover the summary job description as: "designs and supports achieving the organization's vision by improving efficiency and effectiveness, quality and time, and customer and employee satisfaction of ING's end-to-end processes to enable the delivery of easy and uniform processes across the organization that are compliant".

This role participates in:
  • the change management board of Tech/DBNL
  • the Global Change Management Guild
  • the Cross Domain Control Board
  • the walkthroughs with the First Line Risk team
  • audits such as CAS, KPMG, or ECB

In a nutshell, this role is the go-to-person for topics related to Change Management.

If you are excited about the role, then please apply for this position.

Roles and Responsibilities:

Do you feel attracted by the type of roles mentioned above? Then read on!

As change manager, together with the existing 5 DBNL Change managers, you will be one of the spokespersons for the change management and the point of contact for (senior) management. This will be approximately 60% of your time as Change manager. You will align with (senior IT) management (CLs, IT(A)Ls, and CIO) and might regularly participate in the management meetings, but also go into discussions with Domain engineers related to the change management request. We do get our hands dirty, meaning we are not dictating to squads what to do, but we try to understand them and enable them by putting in the effort to solve the challenges the squads run into. When the squads experience issues they cannot solve themselves and it impacts progress on the initiatives that you drive, they might come to you for help. You do not always have to solve it yourself, but you will take it on and make it happen, you will involve the right people and make sure the issue is solved.

Next to that, for 40% of your time, you will be working for the Area Mortgages NL focusing on quality improvement and supporting the Mortgages Tribe to get to a higher level. These can be topics like improving the approach to ITSM (IT Service Management) processes, providing insights and guiding major improvements and migrations, or other quality oriented topics.

How to Succeed
  • An all-round self-starting change professional with experience in driving and delivering complex change initiatives
  • High resilience, the ability to deal with ambiguity and a focus on collaboration
  • Proactive, a can-do mentality, a positive mind-set and organisational sensitivity
  • Ability to coach colleagues on-the-job
  • Excellent level of English & communication skills
  • Analytic mindset
  • You have a passion for Continuously Improving (always looking for how to improve our way of working and processes)
  • High quality standards

This position covers two parts (responsibilities). Please kindly find the roles and responsibilities.

(Operational) Change Management for the Products /Investments/Consumer Loans and Insurance domains and for Core Bank&Advisory /Mortgages NL/Business Lending and Real Estate Finance domains
  • Helping squads to manage their changes to be compliant with the global and local standards and guidelines
  • Checking quality of the changes
  • Educating engineers/squads regarding the Change Management process
  • Reporting to MT on Change Quality and Process
  • Participating in the DBNL Change Control Board (
  • Participating in the DBNL Cross Domain Control Board
  • Participating in (preparation of) Walkthroughs
  • Participating in internal (e.g. CAS) and external (e.g. ECB) audits

Process expert role at Core Bank&Advisory/Mortgages NL
  • Advising management on ITSM process issues and improvements
  • Primary contact point to all ITSM related support
  • Participating in ITSM process task forces with the aim to improve the quality and reliability of our services
  • Guiding Major Improvement and Migrations within the Tribe Mortgages
  • Continuous Improvement

If you have experience in a change management role and the role definition matches your ambitions, Then please apply!

You report to Mortgages NL IT Area Lead

Further details
  • Start date August 22, 2024
  • Location is Amsterdam, a.o. ING Haarlerbergpark. You will be able to do much of your work from home.
  • No need to write a lengthy application letter. Though it is allowed of course and might help to get our conversation-starting, it is also OK if you apply simply by submitting your CV.
  • If you have questions or just want to have a short chat or talk about this position, please contact the hiring manager at mark.nijssen-gerichhausen@ing.com

Rewards & benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues
  • Work Agile, so new ideas come to life faster

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Job ID  REQ-10077336
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