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Business analyst (Customer Journey Expert) Investments

ING Group Amsterdam, Netherlands
Posted 2 days ago Permanent Competitive
Business analyst (Customer Journey Expert) Investments
Are you passionate about investments and want to help contribute to our growth ambition? This is the chance for you! We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our platform ready for the next steps. Our shared platform reaches from our Back-end system Europort to our mobile banking app.

The team | Investments

At Investments, we make investing accessible and help our customers grow their money. We support them to become the best investors they can be with a compelling value proposition and an excellent digital experience. For moments that matter, we offer touchpoints with trusted advisors. Our shared platform is currently servicing both Dutch and Belgium clients and we are preparing to onboard the next country on our platform: Italy.

Investments serves ING's retail, private banking and business banking customers. We operate in a complex and highly regulated value chain with strong competition, rapid technological developments, and high commercial ambitions. This makes it a very interesting environment to work in.

Your role and responsibilities

You work together in an international team with other Customer Journey Experts, front end and back end developers both onside and offshore. Together with your team you are end to end responsible for all client data processes for Investments. You maintain, improve and rebuild the processes so the right clients can do the right activities for the right account. Examples of activities you do in your squad:
  • Connect all api's within Investments to the Global Retention Policy platform in order to automate the process of deleting client data after the retention policy has passed,
  • Making the syncing process of client data between Investments and the central database more robust, making sure Dutch; Belgium and in the very near future Italian clients are guaranteed smooth Investment journeys,
  • Together with your Product Lead defining the roadmap for the processes, translate that into deliverables, and support the team in reaching the goals defined,
  • Proactively engaging stakeholders to ensure further expansion of the use of our capabilities throughout the bank,
  • Helping to reduce time to market, enrich customer journeys, and drive cost savings by making our processes simple and smooth,
  • Maintaining the IT landscape needed to support all this.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

You:
  • have a strong affinity with Business to IT: writing stories, hunting bugs, refinement, testing and putting releases to production is one of the key elements of your job;
  • are very data-savvy. Databases are not new to you and it is an absolute pre if you have at least some basic skills with Oracle SQL;
  • have a passion for investments: you don't have to know everything about investments, but you need to be passionate to put time and energy in increasing your craftmanship in the field of investments;
  • have excellent English skills both verbally and written, Dutch is a plus;
  • like to work in a complex environment where a strong growth ambition, complex rules and regulations and IT challenges come together;
  • have a digital first mindset and have an idea on how we can develop our products in such a way that processes are simple and STP (Straight-Through Processing);
  • can handle pressure and keep on smiling in case of incident management, you dare to take initiative, ask for advice and make a decisions;
  • have strong analytical skills and are mighty curious to understand how things work in a complex environment;
  • have a "take it on and make it happen" mentality;
  • like to do stakeholder management: we service both Belgium and Dutch clients and in the very near future we will onboard Italy.

Don't worry if you do not meet all the criteria. If you feel that you might be a good fit for this position, we would love to hear from you. Always provide a cover letter telling us your story.

Rewards & benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here. The benefits of working with us at ING include:
  • A salary tailored to your qualities and experience (job scale 10 or 11)
  • 36 or 40 hour workweek
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek
  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
  • CSR days: up to 2 days per year to actively engage in society by volunteering
  • 13th month salary
  • 8% Holiday payment
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Mobility card
  • Attractive pension scheme
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation

Your application

We look forward to receiving it! Who are you? What are your ambitions? Use the application button to upload your CV and motivation letter . Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!
Job ID  REQ-10077240
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