Support eFront

Advisory Key Luxembourg

Posted 5 days ago Temporary Competitive

Support eFront

Your Day-to-Day:

Provide functional and technical support on eFront within a financial services environment
Investigate, analyse and resolve incidents and user requests related to the platform
Assist users with day-to-day issues and provide guidance on eFront functionalities
Monitor and troubleshoot application-related problems
Identify root causes and coordinate with relevant technical or functional teams when required
Contribute to application maintenance, issue resolution and continuous improvement
Ensure accurate follow-up and documentation of incidents and support activities
Act as a key point of contact for eFront-related queries

Your Profile:

Proven experience in eFront support or application support within the financial sector
Very good knowledge of the eFront platform and its functionalities
Strong understanding of financial applications and investment/fund-related environments
Experience in incident management, troubleshooting and problem resolution
Ability to analyse technical and functional issues and identify appropriate solutions
Good understanding of application support processes and user assistance
Strong analytical and problem-solving skills
Ability to work independently while collaborating effectively with technical and business teams
Excellent communication and interpersonal skills
Fluent English is required
Experience in an international financial environment is considered an advantage