(Senior) Software and System Operations Engineer

Role description summary

As a (Senior) Systems Engineer, your primary responsibility is to ensure that our satellite ground control software systems and the related critical infrastructure operate flawlessly. This includes to work closely together with the Satellite Operations and Satellite Engineering teams, understand their challenges and provide effective solutions to keep our satellite operations running seamlessly.

Primary responsibilities / Key result areas

• Support Critical Satellite Operations: Ensure continuous system operation and reliability. Monitor system health and proactively address any potential issues
• Manage Deployment and Testing: Continuous deployment of software with a focus on minimizing operational risks using DevOps best practices
• Technical Issue Resolution: Provide support to the end users, troubleshoot operational issues (software and hardware anomalies), restore nominal operations, and document software changes
• Configure computing infrastructure at each of the geographically diverse operation centers
• Process Automation: Develop and maintain scripts for automation and monitoring in both Linux and Windows environments. Help automate software deployment and maintain application software lifecycle
• Project Management: Lead project work schedules and anticipating and avoiding problems
• Implement and enforce IT Security measures and best practices to safeguard system integrity and data confidentiality
• Provide On-Call Support: Support a 24/7 satellite control environment (on-call support), ensuring continuous and seamless operations.

Qualifications & Experience

Must Have

• Degree in Computer Science, Software Engineering, or a related field
• At least 3 years of software and systems engineering experience
• Understanding and administrating of Linux systems
• Experience in networking and TCP/IP
• Proficiency in scripting languages (e.g., Bash, PowerShell, Python)
• Mastery of common software tools such as Git and/or Azure DevOps
• Experience in object-oriented programming languages (e.g., C#, C++, Java.)
• Fluency in spoken and written English with additional languages considered an asset

Nice to have

• Experience with Virtualization technologies (e.g. Citrix Virtual Apps and Desktops, XenServer or VMWare)
• Ability to manage and maintain cloud-based infrastructure (experience in Microsoft Azure being an asset)
• Mastery of technologies for containerization and orchestration like Docker and Kubernetes
• Experience with system health monitoring tools (e.g., Prometheus, Grafana)
• Practical experience in real-time environments
• Experience with automation tools (e.g., Ansible)
• Familiarity with database systems (e.g., MySQL, MongoDB)
• Experience with IT Security programs and standards (e.g., SOC2, IA-PRE, ISO 27001)

Other key requirements / comments

• Ability to set priorities and dependable with delivering on time
• Willingness to learn new technologies
• Work with minimal supervision as well as in a collaborative environment
• Great interpersonal skills
• Eager to help/mentor others to succeed
• Openness to work in virtual teams with diverse cultural backgrounds
• Excellent written and verbal communication skills
• Willing to adhere to the SES on-call policy and responsibilities
• International travel may be required
• For US based positions: must be US Citizen or Green Card Holder

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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