Description and Requirements

Essential Functions:

Risk based Proactive Control testing:

• Support and execute proactive control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines, knowledge of best practices, and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities.

• Support and execute in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effectiveness of the enterprise's operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting.

• Execute, Support and Assist with the preparation of testing scripts/checklists for use across GCSO.

• Execution with the development of internal procedures and templates for use in testing activities.

• Ensure and execute all aspects of a proactive testing assignment including planning, testing, and reporting results to HOD of countries globally.

• Issue root cause analysis and thematic issues

Project Management:

• Support, Execute and assist in projects, completing assigned tasks and responsibilities within budget and agreed timelines (and explaining variances).

• Communicate appropriately with identified stakeholders within Risk Operations and business management.

• Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements.

Relationship Management

• Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.

• Effectively maintains the appropriate level of communication with business management.

• Lead discussion with clients in developing action plans to resolve control issues or risks; handles the resolution of high risk issues with management

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!