Fidelity's Asian institutional & Wholesale client-base currently represents numerous dynamic and highly competitive markets. Asia Pacific Institutional & Wholesale Client Services is a client-oriented department providing support services for Fidelity's institutional & Wholesale business lines across Asia. The departmental remit encompasses both local office activities in their respective institutional market, together with supporting activities in South East Asian countries where Fidelity does not maintain a physical office.
Partnering closely with the regional/country institutional & Wholesale teams within the Asia Pacific region, the team has broad responsibilities for business qualification, new client implementation and ongoing client service (including change management). We are a dynamic team committed to delivering outstanding client experience and contributing to Fidelity's Institutional & Wholesale business goal of retaining and growing every client we win.
Distribution Services is responsible for providing client services to distributors and to provide middle office support to Intermediary business. Our goal is to ensure all operational related tasks are being processed effectively and efficiently. The team is responsible for liaising with business staff, clients and Retail Operations to drive for service excellence to meet the growing demands of business and clients.
Purpose of your role
The primary role of the Cashflows & Reporting Team is to manage and ensure that both the cash flow processing and investment & administrative reporting for the Institutional is carried out efficiently and with high service levels. The team would also be managing the reporting for the Wholesale and Private Banking clients.
The team will have a thorough understanding of investment process flows, accounting and performance measurement process. They will also understand the dealing and cash flow process and manage these critical areas.
The team will be responsible for the production and review of all regular client reports and take responsibility for the creation of all reporting agreed with the client during on-boarding and later, ensuring the timely delivery of all client reports to the Clients as per the agreed SLAs. The team will liaise with all relevant stakeholders located globally to ensure that any new client reporting process is implemented effectively and efficiently.
Reporting team works closely with the Client Service Managers and regional Sales Teams to improve Fidelity's service offerings and to ensure that the new client take on activity happens smoothly. They will also work closely with the RFP team to ensure that the potential client reporting proposals are competitive and efficient from delivery perspective.
Proactive approach with regards to the implementation of client on-boarding process.
Produce, review and dispatch a wide variety of reports on daily, weekly, monthly, quarterly, six monthly and annual basis.
Reporting/Dealing - have a good understanding of the Investment process flow, transitions processes, accounting and performance measurement.
Process client cash flows as per the procedures outlined along with the other teams.
Represent the team in regional initiatives where required, including any projects and system development initiatives, insofar as they impact institutional clients.
Actively seeking opportunities to automate and streamline the work of the team, as well as contributing to the enhancement of the overall client service process.
Ensure that work allocated is completed in an accurate and timely manner to meet client SLAs.
Updating Client records in accordance with written procedures and direction given by the Manager on the CRM tool (Client Relationship Management tool)
Liaise with internal departments to ensure priority work gets completed in time.
Handle mailbox and folder queries.
Maintain compliance with confidentiality in handling client sensitive information.
Escalate any potential issue or risk matters in a timely manner and keep the Manager informed.
Represent the team in various projects meetings.
Coordinate feedback sessions with stakeholders to streamline the process.
Engage in process improvement activities within the team.
Work closely with CSM's, RFP and Sales teams to understand the client requirements.
Experience and Qualifications Required
Preferred 3 to 4 years of relevant experience.
Strong computer skills: Microsoft PowerPoint, Excel and Word.
Experience in fund management/investment related industry would be an advantage.
Knowledge of investment markets preferred
Ability to communicate effectively.
Customer focused, demonstrating high level of commitment to customer service.
An analytical and enquiring mind.
Ability to remain highly motivated and focused towards the key measurements.
Team player who can gain the support and commitment of internal service partners.
Accuracy and attention to detail in all aspects of service delivery, documentation and reporting.
Good time management to work as per the timelines required.
Key relationships/stakeholders in the Role
Asia: Client Services, Sales/ Distribution Teams, Oversight, AP Business Development, Business and Investment Compliance, Corporate Security, Technology, AP Investment Administration, Finance, Technology Development, Trading Team, Portfolio Analytics Group, Product Teams, Portfolio Services Group, Client Information Delivery, Cash Analysis, Billing, Salesforce Support, HK DC Operations, Trading Team, BCP team, Marketing team
United Kingdom/Dublin : Institutional Client Services, Investment Administration, Investment Statistics & Analytics, Fund Accounting, Cash & Control, Data Management, Portfolio Services Group, Fixed Income Analytics, Product Team, CRM Team., Product Central Team, Portfolio Analytics Group, Corporate Governance/Proxy Voting, Investment Risk Team
US: FMR, GEODE, Broker Management Team
Non Fidelity: Custodian, Transition Managers, 3rd party vendors
Great minds, better together.
Fidelity International is an equal opportunities employer and is commited to a policy of treating all its employees and job applications equally.