Collection Associate Collection Associate …

Moody's
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Moody's
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Moody's
Collection Associate
Job Description Role:
The Collections Associate is responsible for assisting the Senior Collections Associates in their administration duties as well as low value collections.

Responsibilities:
  • Contact customers via email/phone for outstanding invoices within the assigned portfolio
  • Liaise with clients and tax authorities to complete required tax documentation on behalf of clients
  • Obtain withholding tax documentation and liaise with internal tax teams to ensure documentation is correct
  • Submit documentation for tax write offs
  • Maintain accurate records in internal collections system of all communication with clients
  • Record accurate details of disputes that arise from collection calls for referral to the relevant internal departments and follow up as needed
  • Maintain customer records in internal systems
  • Attend regular meetings with line manager to discuss your portfolio
  • Escalate difficult collections to line manager


Qualifications
  • Minimum requirement of country specific qualifications in English and Mathematics
  • Collections experience of 2 years within a financial / corporate environment preferable
  • Strong written and verbal communication skills
  • Knowledge of Microsoft office
  • Customer Services driven
  • Good interpersonal skills
  • Ability to work with high volumes productively and accurately
  • Ability to work independently and in a team environment
  • Highly organised and efficient
  • Excellent attention to detail
  • Fluency in English, Cantonese and Mandarin is essential to work with our clients


Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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