Job Purpose

Monitor and oversee the team performance and productivity of account opening and servicing for personal customers.

Key Responsibilities

1. Monitor the processes of remote account to ensure completeness of all the customer due diligence documentation, clearance of AML name scanning, risk scoring and negative checking adhere to the Bank’s relevant policies;
2. Manage the inMotion account opening and quality assurance process, ensure the record is timely updated in system;
3. Monitor the process of customer information update and staff account maintenance request ensuring the instruction is timely and properly updated into relevant systems;
4. Manage the return mail process, ensure the returned record is timely updated in system and the returned document is properly resent to customer;
5. Monitor the process of signature imaging, cheque book request, phone banking and internet banking maintenance as well as document scanning process;
6. Monitor and stock control the ATM / i-banking pin mailer and security token for staff and remote account;
7. Ensure proper management approval on deviations of each tasks;
8. Assign tasks to the maker pool & monitor their completion within SLA;
9. Assist manager to review and update procedure manuals;
10. Initiate streamline ideas on daily operations to increase job efficiency;
11. Participate in different system enhancement UATs as assigned.

Requirements

1. Secondary education or above is preferred;
2. Minimum 5 years of banking experience is preferred;
3. Good knowledge in banking policy and operational procedures;
4. Proficient in MS Office;
5. Prudent and attentive to details;
6. Good command of written and spoken English and Chinese.

For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.