Who we are looking for:

Trade Management Manager who is responsible for all aspects of operational support, client management and daily governance of Middle Office service delivery for global teams supporting products traded on behalf of APAC administered client accounts, as well as providing a daily point of escalation for client & third party escalation and issue resolution.

Deep understanding of Middle Office Trade Management Operations inclusive of trade confirmation, settlement, reconciliation, IBOR ingestion, interest claims. Product and Industry knowledge required across - Equity, FI, Cash Liquidity, FX and ETD, inclusive of all Global Markets.

What you will be responsible for:

As a Vice President within APAC Middle Office Trade Management you will:

• Manage the APAC TM team for all clients
• Closely monitor all inbound escalation queries and facilitate accurate and timely responses
• Maintain high standards of control to ensure service delivery to APAC clients
• Ensure that operational client service delivery standards (KPIs) are maintained and enhanced for all supported activity
• Ensure that all offshore activity has appropriate administrative documentation in place via SLA's, internal KPI's and a monthly governance program in adherence to mandated Oversight policy
• Support Trade Management in any client orientated scope of service definition and SLA negotiations.
• Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery. Proactively work to implement measurable process improvement
• Ensure full compliance with all State Street policies and procedures in addition to high standards of risk administration
• Develop and maintain relationships with key internal stakeholders including other business lines and corporate functions and external stakeholders such as clients, industry bodies and regulators
• Provide oversight management for staff, including regular reviews, objective setting and planning.
• Work closely with Trade Management Seniors in all aspects of future strategy including systemic, regulatory adherence and new client / product onboarding.

What we value:

These skills will help you succeed in this role:

• Outstanding client service, influencing, negotiation and communication skills
• High level of interpersonal and staff management skills
• Effective decision making and prioritization skills
• Experience of working within a highly pressurized change management environment
• Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery. Proactively work to implement measurable process improvement
• Develop and maintain relationships with key internal stakeholders including other business lines, corporate functions and external stakeholders such as clients, industry bodies and regulators
• Provide support and management for staff, including regular reviews, objective setting and planning
• Data analytics to identify process inefficiencies, subpar performance and trends to drive improvement across the unit

Education & Preferred Qualifications:

• Minimum 7 years' experience within Middle Office Operations with a minimum of 5 years staff management
• Minimum 7 years experience of client communication and interaction at all levels
• Extensive knowledge of STP workflows is extremely beneficial, as is experience using CTM, local middleware matching products including clearing and executing brokers for ETD, SWIFT messaging and Alert SSI database
• Excel, Word, PowerBI and Power Point skills preferred

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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